Hello there! My name is Rayna Barton and am a native of Mountain View, CA. I attended San Francisco State University between 2016 and 2018, and graduated with my degree in Communication Studies and a minor in Journalism. After graduation, I moved to Los Angeles, CA to pursue a career in the music industry

I've had a few exciting years since moving to Los Angeles from the Bay Area. 

In 2021, I served as a wardrobe assistant for Darren Hayes (formerly of Savage Garden) on two of his music video shoots - "Let's try being in love" and "Do you remember?". 

In 2022, I ruptured my achilles tendon, and most recently underwent open heart surgery (for the second time!). This newfound vitality has inspired me to embark on a journey of personal and professional growth, fully immersing myself in my passions.

I am currently a Premium Customer Support Specialist at tech-giant CRM HubSpot.  I remain steadfast in my pursuit for a career in the music/entertainment industry.  

EXPERIENCE

Click here to download a PDF version of my resume

Premium Customer Support Specialist

HubSpot/Remote/2021 - Present

• Deliver high-touch, consultative support for complex customer segments across all product lines and channels to ensure a premium service experience.

• Partner with leadership, Success teams, and Subject Matter Experts to resolve critical issues and proactively identify opportunities that maximize customer value.

• Apply advanced technical knowledge and creative problem-solving to design tailored solutions that overcome strategic roadblocks and support key initiatives.

• Facilitate human-centered, collaborative experiences through thoughtful communication and a consultative approach to client relations.

• Contribute to the success of a global organization by driving proactive regional and cross-regional strategic plays.

Team Lead/Head Trainer

Philz Coffee / Santa Monica, CA / 2015 - 2021

• Led a team of 20+ employees

• Trained and mentored new staff to foster growth and success

• Provided administrative and operational support to senior management

• Developed social media posts to promote special offers for local store and company wide

• Created store displays to promote new products and seasonal offers

• Arranged store layout to increase production, productivity, and customer flow to drive sales

• Contributed to new flavors, drink ideas, and refinement of recipes

College Related Experience

• Developed Wordpress site to host journalism projects
• Designed and produced all elements for a multimedia presentation involving independent research and reporting on a community based organization
• Created a portfolio to showcase communications and journalism work

Awards, Achievements, Hobbies, and Interests

• • • • Currently managing two full-time actors

    • • Increased brand engagement by 37.9% over a 90 day time period on the Philz social media platforms

      • Worked my way through college while maintaining a honorable GPA

      • Certificate of Communication Specialization from Foothill College

      • Made Deal's List every semester of undergrad

      • Held role as senior Team Lead, in charge of training new staff members and leads

      • Enthusiastic about live shows, cooking, animals; lifelong vegetarian.

      • Wardrobe assistant for Darren Hayes (formerly of Savage Garden) for videos Do you remember? and Let’s try being in love

       

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