Hello there! My name is Rayna Barton and am a native of Mountain View, CA. I attended San Francisco State University between 2016 and 2018, and graduated with my degree in Communication Studies and a minor in Journalism. After graduation, I moved to Los Angeles, CA to pursue a career in the music industry

I've had a few exciting years since moving to Los Angeles from the Bay Area. 

In 2021, I served as a wardrobe assistant for Darren Hayes (formerly of Savage Garden) on two of his music video shoots - "Let's try being in love" and "Do you remember?". 

In 2022, I ruptured my achilles tendon, and most recently underwent open heart surgery (for the second time!). This newfound vitality has inspired me to embark on a journey of personal and professional growth, fully immersing myself in my passions.

I am currently a Senior Customer Support Specialist at tech-giant CRM HubSpot.  I remain steadfast in my pursuit for a career in the music/entertainment industry.  

EXPERIENCE

Click here to download a PDF version of my resume

Senior Customer Support Specialist

HubSpot/Remote/2021 - Present

• • Partner with our customers to effectively resolve issues/ troubleshoot through chat, email and phone.
  • Answer how-to questions and help customers navigate a variety of tools within HubSpot
  • Provide support & guidance to marketers, salespeople, and service professionals across our customer base that use the HubSpot software
  • Communicate thoughtful, customized solutions that help customers move forward and grow their business
  • Collaborate with internal teams such as account managers or sales teams, and identify opportunities for existing customers to use more of our platform or services
  • Responsible for reassigning cases as the out of office DRI

Team Lead/Head Trainer

Philz Coffee / Santa Monica, CA / 2015 - 2021

• • Led a team of 20+ employees
  • Trained and mentored new staff to foster growth and success
  • Provided administrative and operational support to senior management
  • Developed social media posts to promote special offers for local store and company wide
  • Created store displays to promote new products and seasonal offers
  • Arranged store layout to increase production, productivity, and customer flow to drive sales
  • Contributed to new flavors, drink ideas, and refinement of recipes

College Related Experience

• • Developed Wordpress site to host journalism projects
  • Designed and produced all elements for a multimedia presentation involving independent research and reporting on a community based organization
  • Created a portfolio to showcase communications and journalism work
    

Awards, Achievements, Hobbies, and Interests

• • Increased brand engagement by 37.9% over a 90 day time period on the Philz social media platforms
  • Worked my way through college while maintaining a honorable GPA
  • Certificate of Communication Specialization from Foothill College
  • Made Deal's List every semester of undergrad
  • Held role as senior Team Lead, in charge of training new staff members and leads
  • Enthusiastic about live shows, cooking, animals; lifelong vegetarian.
  • Wardrobe assistant for Darren Hayes (formerly of Savage Garden) for videos Do you remember? and Let’s try being in love